Discover Flooring

01/05/2009 Posted by armointhevillage

This company was a huge relief in my purchase of a new home. As a first-time buyer, I found the employees to be the most helpful and respectful concerning my budgetary means. I had called some other flooring companies in Los Angeles, and after a slew of unreturned phone calls and poor customer service, my real estate agent referred me to Discover Flooring. They came out to my new home the same day of my first call and had an estimate to me within four hours. As an actor, I wanted something eco-friendly but still looked nice. Lance, the owner of the company, came to my home and actually helped me select an amazing floor to match the look I was going for even though he wasn't my designer. He even gave me tips on furniture and paint! I wanted to get the floors in by the close of escrow, which seemed impossible as I had unbelievable leveling issues which I didn't realize until the carpeting was removed. I thought there was no way I could be in by the close of escrow, but Discover Flooring had it done in FOUR DAYS!!! It looked absolutely beautiful, the crews were knowledgeable and even in uniforms, and even my mother was impressed. I made it in my home the day escrow closed, and am a completely satisfied customer. Try this company! They can make anything work!

01/03/2009 Posted by luckychi

As a designer, I have used Discover for my client’s flooring for the last several years. I have always had a fantastic experience, so much so that I felt the need to write this. They have a huge selection and they consistently give me the best price possible. But the thing that sets them apart from the pack is the service. Lance (the owner) is extremely knowledgeable and helpful. He has worked with me on so many issues with picky clients and it always has been a breeze. The workers arrive in a nice, clean van wearing uniforms. Very impressive to my clients. They’re professional and courteous. Any questions and unusual situations are handled thoroughly. I highly recommend them. And now that they have a green showroom next door, it’s even better. Two big thumbs up!

Pros: Selection, Service, Quality Installations, Clean Professionals

12/31/2008 Posted by CONTRACTORWIFE

I called about 18 places that all rudely turned me down to do a very small job before thankfully finding these guys. They were the most gracious and kind on the phone and in person. It is unbelievable how many rude tile companies are out there that are just interested in making a quick buck, mostly by ripping you off. We have worked with several sub contractors - so I know what I am talking about. In the future, any job I have I will go to Lance first. They were completely swamped and working on a high end wood flooring job, which Lance-the owner- was overseeing with the utmost patience himself, and they took the time to cut a hole in a piece of tile for me - without knowing that I am a contractor's wife who will have other jobs for them. I love these guys! You can tell that they care about their customers and they really have a passion for what they are doing - which means you are only going to get quality work. This company is a HUGE find for our business. Don't even waste your time trying to find anyone else, I already did.

Pros: parking in back and on street

12/27/2008 Posted by tomml

This establishment does not stand behind its product. The project was frustrating and I was disappointed in the end result. Be careful.

0 out of 1 people found this review helpful

08/29/2008 Posted by CCWalker

A COMPLETE pleasure to work with, I love my new IceStone counter and Marmoleum flooring. True professionals that walked me through every step of the process. Lance and Aaron are so helpful and nice on top of it! From delay after delay, to halfway through the floor installation I realized I made a horrible color choice of border! Louis and Gamora installed the floor and guided me in tough decision with knowledge and support - even if it made more (a lot more) work for them. Even though it was my mistake 100%, Discover Flooring took care of me and did not make me feel guilty or that I had become the crazy client from hell. Ovideo installed my counter and it is truly breathtaking. The dedication to making things happen is evident through the entire team, Ovideo came to measured at 8:30 pm. Armed with only a flashlight we measured the counter space, even with a long day he was smiling and making sure I was comfortable and involved in the process. Installation day was a breeze for the counter and what a beautiful counter it is, I can't stop looking at the pattern and colors in the glass and counter. Remodeling is always a challenge, without Discover Flooring my new kitchen would not be nearly as beautiful as it is. Each and every member of this team has become part of the fabric of our lives with the craftsmanship given to our kitchen, the true soul of the house. THANK YOU FROM THE BOTTOM OF MY HEART. Christine and Brent Walker

03/24/2007 Posted by hpaul

After researching several other hardwood companies in town, I finally decided on Discover Flooring. I’m so glad I did. Beginning with my initial encounter with the owner until the job was complete, I felt like I was well treated. The owner spent a great deal of time educating me about the different woods and manufacturers that would be appropriate for my home. His professionalism, competence and attention to detail surpassed my expectations. The installers are highly skilled, clean and willing to go the extra mile to make everything perfect. Each person I encountered at this company was oriented towards providing quality service. I highly recommend Discover Flooring. The 1,500 square feet of engineered doussie hardwood that they installed in my home is magnificent. It is beautiful and, equally as important, it is beautifully installed at a fair price.

Pros: Personal Service

09/20/2006 Posted by winnyburn

I recently needed work done while renovating my home. I hired what I was told was the "best in town" only to be very disappointed with the quality of work. After trying to resolve the problems left by the obviously unprofessional crew, I gave up and lost a lot of money. However, I was left with a poor display of craftmanship that needed to be fixed. I contacted the owner of Discover Flooring, who not only came to my house himself, but told me about all the corners that the previous company had cut in their attempt to finish thier job. After spending over two hours with the owner, I hired him. He came to my house several times during the time the work was being completed and did a final walk through with me before accepting final payment. I would strongly recommend Discover Flooring. They will be my first call next time. And like their slogan says, I " Discovered the Difference". JW

Pros: Personal service from owner. Beautiful showroom with many choices. Honest. Fair. Reliable. Dependable.

Cons: Working with the owner made all the difference. No cons.

09/15/2006 Posted by jetta2006

GREAT SERVICE EXELLENT CUSTOMER SERVICE, LOVE THE EXPERIENCE, THEY REALLY GET RIGHT IN THE FIRST TIME.