Hansen's Cakes
Los Angeles, CA 90019-4401
Phone: (323) 936-5527
- Cross Street:
- Whitworth Drive
- Hours:
- Tue-Fri 9am-6pm, Sat 9am-5pm, Sun (for pick-up only) 8am-12pm
Editorial Review for Hansen's Cakes – by Stephanie L. Smith
The Scene
Since 1940, this neighborhood bakery has had plenty of time to rack up a celebrity clientele, reflected by numerous head shots lining the walls. Celebs and non-famous patrons can expect the same professional service from knowledgeable design consultants as they guide you through the cake-ordering process.
The Goods
The Hansen repertoire of cakes falls into two categories: charming floral wedding cakes and novelty creations, ranging from giant cheeseburgers to a boxed bouquet of roses. They'll even airbrush your loved one's face on your dessert if you bring a photo. As far as wedding cakes go, the English Bouquet is a charming, popular and economical choice; its four tiers are festooned with fondant violets, blush roses and lilies of the valley. Most folks choose the traditional bridal white cake with buttercream filling. It's the presentation that sets this place apart.
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Insider Tips
Know Before You GoA four-tier wedding cake for 125 people has a base price of $278. Novelty cakes are $25 for a 20-person cake with flowers and inscription. Delivery fees vary by zip code. Inquire about free samples.
The ExtrasPlace cake orders three to four weeks ahead; for a 20-percent rush fee, Hansen's can do it in one or two days. Also, bring a pad and pen to sketch your cake--photographs are prohibited.
User Reviews for Hansen's Cakes
11/29/2008 Posted by super1freak
So I wanted to order a cake for my wife's birthday. I decided to call and ask about pricing. The woman who answered could not have been more rude. I did notice in the reviews that their customer service skills were lacking...you would think they would try to be a little nicer. I wanted infomation on the types of cakes and flavors. The woman simply seemed angry that I would ask about pricing. I don't think I would ever try doing business with this company again. If they are rude over the phone, I can imagine what they are like in person. They may have good cakes, but I also like doing business with merchants who care about customer service.
Pros: cater to celebs
Cons: rude staff
11/18/2008 Posted by CRITIC21
This place is a joke. The original Mr. Hansen must be turning in his grave. What used to be a reputable place has turned into a dirty, run down place run by people from the wrong side of the tracks. It is blatantly obvious that the most recent 5 star reviews were all done from one Hansens employee (on the same exact day with the same tone of voice?? Yeah, right!). There are more 1 star ratings for this place than anything else and that's because the woman managing it is on commission and will try to rip you off. I had this fact confirmed by the other employees there! I recently went in to get a cake for a special occasion. First of all, the place is a disaster. The carpet and walls are filthy, the display shelves are bare, the signs were childlishly hand drawn, etc. But, I knew they made decent cakes, so I ignored the dismal appearance of the place. One of the girls gave me a price that I felt was fair. When it was time to pay the deposit, some other woman who claimed she was the manager came busting in and started badgering the girl right in front of me. Because I wanted dots on my cake, instead of $300 for the cake, it was now going to be $1200! I was dumbfounded and asked why placing simple dots would cost $900 more. The manager went on with some BS story about the complexity of this process. What??? It's not like the cake was going to feed an army of people! Just a simple 3 tiered cake with one inch dots is what I wanted! So I asked to speak to Mr. Hansen himself. Basically this man cowered in the back of the bakery and refused to come out. This is HIS bakery but he's allowed the "manager" to run this place to the ground. However, not all of the employees are like the manager. Most are helpful and will try to help you but whenever the boss lady comes around, forget it! She oversees every order and tries to rip you off because it goes in her own pocket! If you must get a cake from Hansens, go to the one in Beverly Hills! AWFUL PLACE!
Pros: Can't think of one
Cons: The manager, the filth, the "service". I wish I could give it a ZERO rating!
0 out of 1 people found this review helpful
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