Sheraton Universal Hotel

333 Universal Hollywood Dr
Universal City, CA 91608
Phone:

82 Reviews | Write a Review

Cross Street:: Lankershim Boulevard

Best of Citysearch:: Family-Friendly Hotel 2007

Hours:: Open 24 hours

Message from Sheraton Universal Hotel

Comfort and connection to universal entertainment.

Universal Studios
Complimentary tram rides
Five-star cuisine

Receive a warm, red carpet welcome at the newly renovated Sheraton Universal Hotel, a landmark in Universal City. Known as the ?Hotel of the Stars,? our hotel has been immersed in the entertainment community for nearly 40 years. We?re proud to artfully blend Sheraton's four-star service with the history and glamour of an iconic Hollywood hotel.

Stroll over to Melrose Avenue, Hollywood, Beverly Hills, and downtown Los Angeles. Let the good times linger late into the night as you catch up with friends over tropical drinks at the Baja Bar, with its breathtaking rooftop space and 180-degree views. Take a refreshing dip in our heated outdoor swimming pool and whirlpool. Or, hop on our complimentary tram to explore Universal Studios Hollywood and Universal Citywalk.

Our 451 renovated guest rooms allow you to enjoy amazing views of Universal Studios, with all the comforts of home.

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Editorial Review for Sheraton Universal Hotel – by Nathan Stull

In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and minibar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 17 stay free; call ahead regarding baby-sitting services for younger ones.

Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.

Insider Tips

Parking

You can self-park for $16 a day, or you can have valet service do it for you for $21 a day.

User Reviews for Sheraton Universal Hotel

Citysearch (2), Frommer's (1 ), Trip Advisor (79 ), All (82)

This place is not worth staying at at any price

11/27/2008 Posted by JeffWilke1

We paid a good deal of money for a place with no AC and told to lump it. "Leave your door open we were told. The elevators did not work well. The VIP room was not manned and had no drink service as advertised. Our room went uncleaned. We were told they would comp our food and beverage and they did not. We paid for an upgrade and they did not even comp that portion after we found out the hotel AC did not work. Simply put. They were terrible. Would not recommend to an enemy.

Pros: good food

Cons: bad hotel management

Major Ant Problem and terrible service!!!

10/09/2008 Posted by benhamizzle

Wow, is what I have to say to the service I received when I notified them about the thousands of ants partying in my room. My wife and I came back to our room in the afternoon to take a rest and lo and behold and infestation of ants has swarmed the unopened (new) box of entenmans donuts we had in the room. This triggered a thought (when I was sleeping I thought I had an ear infection because my ear was bothering and making noises) now I realize I probably had an ant in my ear. I went to the front desk to report the problem and they said they would meet me in the room to inspect the problem. I went back to the room 10 minutes later still no one there. I went back to the front desk to ask for a manager and he came out and said they will take off the amount we paid for late check out ($100 until 6pm), and give us another room. I said I am actually disgusted and we are leaving soon anyway so we don't want another room. I asked is that all you are going to do? Being that I was a Starwood member I was shocked that they didn't even offer a meal comp at minimum (i was expecting a free stay for the one I just paid for or a future free stay) he said well we will pay for your donuts? Thats when I had to walk away because I was about to flip out on him. Apparently the hotel is well aware of this ant problem and either cant control it or chooses to ignore it. I spoke to a few other guests and they also saw ants around the hotel, maybe not as bad as my room but still that is disgusting! and the way they chose to handle the situation explains that they are well aware and cant afford to give everyone a credit. Bottom line, the service is horrible and given with an attitude and who wants to stay with an ANT any infestation

Pros: The remodel they did is nice

Cons: Major ANt problem terrible service